Customer service
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Frequently asked questions about purchases answered
Orders and shipping
We ship everything on working days within 24 hours of ordering. Unfortunately, we cannot say exactly how long it takes to receive your order. Usually between 1 and 3 working days. You will receive an email with a TrackTrace code to track your order. These mails sometimes end up in your spam folder. We advise you to keep a close eye on them.
We ship everything on working days within 24 hours of ordering. Unfortunately, we cannot say exactly how long it takes to receive your order. Usually between 1 and 3 working days. However, you will receive an email with a TrackTrace code to track your order.
Yes, if available in your region we will ship to PostNL and DPD collection points
If you have made a mistake in the address details please let us know ASAP. Sometimes we can still adjust it. Often you can change it later yourself with the carrier.
You will receive automated e-mails at each step of the order process, keeping you perfectly informed. Sometimes our e-mails end up in your spam folder. So keep an eye on these as well.
No, we don't.
We ship to:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
If your country is not listed please contact us first via info@poppersparadise.eu
CAUTION: We ship poppers to all countries where their sale and/or import is permitted, unless otherwise indicated. As we are not aware of all legislation in each country, it is the customer's responsibility to ascertain the relevant laws and regulations in the destination country. For shipments outside the European Union, Safety Data Sheets are always included to inform customs of the contents of the shipment. Should customs decide that the items may not be imported, the resulting risks and costs shall be borne by the customer. We cannot offer any liability or compensation in such cases.
If you want to exchange an item
Returns and exchanges
Products can be returned if the seal layer is not broken.
If we made a mistake and sent you the wrong product, we always resolve this neatly.
If a product arrives broken or leaking we will refund or resend it.
info@poppersparadise.eu
As long as we have not yet shipped the order, this is no problem at all